In case you would like to return or exchange a purchased product, please follow the instructions set forth below: please submit a request for a Return Merchandise Authorization (RMA).
✔ We will respond within 2 business days with instructions.
If you feel the product is defective, damaged or if there is anything wrong with the product, please submit a support request.
In case you would like to change anything to your order between the time you placed the order and when it is shipped. Please submit a support request.
✔ We are not able to change anything to the order, but we are able to cancel the order for you.
Payments & costs
– We will reimburse all payments, including delivery costs, after receiving the returned product.
– We will use the same payment method as used when buying the product, unless you agree to another method.
– All costs related to sending back the product are paid by you, the consumer.
– For international orders, any VAT, duties, or customs fees paid are non-refundable.
– Tacx can only accept returns of products bought on our website.
– Any non-tangible items purchased are non-refundable.
Packaging & condition
– We are not able to provide return packaging, therefore we recommend keeping the original packaging for the duration of the return period.
– Tacx is not responsible for any shipping charges, risk of loss or damages to the returned products while in transit to Tacx.
– All returned products need to be in the same condition as when sold, including all parts, accessories and manuals. In case returns are received incomplete may be subject to additional charges or partial refund.