Privacy policy before May 25th 2018

The website is owned, operated, and maintained by Tacx, e-mail: Your privacy is critically important to us. We at Tacx have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone except to comply with the law, develop our products and services, or protect our rights.
  • We treat your personal information with the highest regard to privacy and security.
  • Tacx respects your right to privacy and shares your concern about the security of any data you may submit to Tacx via Tacx’s websites and related services (the “Site”), currently accessible at The following statement (the “Privacy Policy”) discloses the guidelines Tacx has established for protecting the information you provide to Tacx during your visit to the Site.

What information about me does Tacx collect and how is it used?

Tacx only collects personal information about you if you voluntarily choose to share it with Tacx. Tacx does not share, rent or sell information concerning Tacx’s members or other users of its website to third parties in ways other than disclosed in this privacy statement.

To use the core functionality of the Site, you must first complete the registration form at the Site and agree to our Terms and Conditions. During registration you will be required to provide personal information such as your name and email address. Tacx does not knowingly collect information from children under 13 years old. If we or a third party service provider requires a birth date to order a specific product or service, you will not be able to enter a birth date that indicates that you are less than 13 years old.

There are several other opportunities on the Site for you to share personal information about yourself with Tacx. This may include information about you such as your equipment and activities, your biking routes, your name, and your zip code and e-mail address. If you choose to share any personal information with Tacx, Tacx may store it and use it for internal research and other Tacx marketing purposes, including e-mailing you with special promotions and other programs of interest. If the information is sent as part of a website evaluation, Tacx may also use the information to contact you about your comments. If you opt-in for the Tacx newsletter during registration, Tacx will use your email address to send you newsletters with updates and news about Tacx. You may remove your name from our email list by updating your profile in the Account section or by emailing Tacx does not share, rent or sell your information to another company in ways other than disclosed in this privacy statement.

When you visit the Site, a cookie will be stored on your computer. Generally, cookies work by assigning to your computer a unique number that has no meaning outside of Tacx. Tacx’s cookies do not contain any personally identifying information; Tacx uses them to provide features such as personalization, to save your member ID and to keep track of your shopping cart. Tacx may also use cookies to assist it in delivering content specific to your interests. Additionally, after you’ve entered your member ID and password during a session on Tacx’s website, Tacx saves that information so you don’t have to re-enter it repeatedly during that session. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Not accepting cookies may make certain features of the Site unavailable to you. Tacx may use your IP address to identify you, to administer the Site and to assist in diagnosing problems with Tacx’s server.

Tacx also uses cookies to analyze the use of the website and to match the content of the site and ads to your preferences. These cookies are placed by Google Analytics and Google Adwords.

  • We use Google Analytics to collect information about website usage for statistical analysis: Google Analytics uses a collection of cookies to collect website information and report website usage in a partly anonymous form.
  • We use Google Adwords Remarketing for targeted marketing to users that visit our website. Google Remarketing cookies allow Tacx advertising to be served once a user leaves our website and visits any Google Display Network Partner enabled website. When you visit an eligible site, cookies are referenced by that site to display our advertising based upon the history of sites visited by your browser. We also use these cookies to assess the effectiveness of our advertising through this medium.

The information that is recorded in Google Analytics and Google Adwords cookies does not contain any information that can identify you personally. Google stores the information collected by the cookies on their servers. Google may also transfer this information to third parties where required to do so by law. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

If you wish to opt-out from being tracked by Google Analytics on this website with the effect for the future, please copy and paste the following adress in your browser:

Like most standard Web site servers the Site uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. In addition, Tacx uses Google Analytics as a method of tracking site statistics and user behavior on the Site.

You may decide to send Tacx personally identifying information in an e-mail message which might contain information or inquiries about Tacx’s products or services. Tacx will use this information to identify you as a Tacx member and to respond to the electronic mail. Tacx will only use the information obtained to resolve the issue identified in the e-mail. Tacx never sells e-mail addresses. You may change or request deletion of your personal information by contacting

Tacx will only share your personal information with third parties if:

  • Tacx has your consent;
  • Tacx determines that it is required to do so by law; such as in response to a court order or subpoena;
  • Tacx finds that you are in breach of its terms and conditions or any of its policies or usage guidelines for specific products or services;
  • it is necessary in Tacx’s opinion to do so to prevent, investigate, detect or prosecute criminal offenses or attacks on the technical integrity of the Site or Tacx’s network;
  • it is necessary in Tacx’s opinion to do so to protect the rights, property, or safety of Tacx or its employees, the users of its website(s), or the public; or
  • it is necessary to fulfill your product or service order. Tacx uses a credit card processing company to process your credit card information as required for your order and to ensure that your transaction is secure. This processing company does not retain, share, store or use your personally identifiable information for any other purposes.
  • Information about you and your use of the Site may be aggregated with other information collected on the Site or otherwise used in ways that do not personally identify you or constitute personally identifiable information. This type of aggregated or statistical information may be used by us to improve the quality of the Site or for other purposes that we may deem appropriate.

What can I do to help make sure the security works correctly?

To help ensure that these measures are effective in preventing unauthorized access to your private information, you should be aware of the security features available to you through your browser. You should use a security-enabled browser to submit your credit card information and other personal information at the Site. Please note: If you do not use a SSL-capable browser, you are at risk for having data intercepted. Tacx will not be responsible for any compromise of data that is intercepted due to your use of an unsecured browser.

Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid site identification information for the site you are communicating with, or send information over an unsecured connection. Tacx recommends that you enable these browser functions to help ensure that your communications are secure. You can also monitor the URL of the site you are visiting (secure URLs begin with https:// rather than the normal http://), along with the security symbol of your browser (an open or closed padlock in Netscape or a broken or complete key in Internet Explorer) to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the site to which you are connected. Tacx encourages you to use this to check the validity of any site you connect to using secure communications.

Does Tacx offer opt-out or opt-in services?

Yes. If you choose to stop receiving emails from Tacx, please follow the unsubscribe instructions within each email communication or send an email to Tacx will not provide or share any mailing lists or other information about you to another company or service for promotional purposes. Any service related emails (to confirm a purchase, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the service you requested.

What if information I have previously submitted has changed?

If you need to correct, amend or delete submitted information that is inaccurate please contact Tacx at Tacx will respond to your email request within 7-10 business days. In addition, you may correct, amend or delete submitted information that is inaccurate by visiting “Edit Profile” on the Site.

Privacy policy changes

If Tacx makes changes to any terms or conditions of this Privacy Policy, these changes will be posted on the Site in a timely manner. If Tacx decides to change this Privacy Policy, it will post those changes on this Privacy Policy and other places Tacx deems appropriate, which may include the Site, for a period of time Tacx deems appropriate, so that you are aware of what information Tacx collects, how Tacx uses it, and under what circumstances, if any, Tacx discloses it. Tacx reserves the right to modify this Privacy Policy at any time, so please review it frequently. In case of a business transaction in which a portion or all of Tacx’s business is acquired, Tacx will notify you as described above in this paragraph.


While Tacx continues to work hard to protect your personal information, no data transmission over the Internet can be guaranteed to be absolutely secure, and Tacx cannot ensure or warrant the security of any information you transmit to Tacx. Transmitting personal information is done at your own risk.

Last updated January, 2013.